Question 1

What is your daily and monthly throughput capacity for our specific target languages?

Accepted Answer

We calculate our delivery capacity based on the specific requirements, technical complexity, and timeline of each project. Our 10-person core team consists of experienced technical translators, senior editors, and technical coordinators who prioritize human-driven accuracy and thorough quality control. Instead of a rigid, one-size-fits-all daily limit, we design our workflows dynamically to match our clients' needs. For ongoing pipelines or sudden high-volume requests, we leverage automated translation memories via SDL Trados to accelerate output without sacrificing quality. Furthermore, our agile operational infrastructure allows us to scale smoothly; whenever a project requires extended capacity, we can quickly activate our secure network of pre-vetted external experts to meet your exact delivery deadlines.

Question 2

How do you handle sudden spikes in volume or urgent, tight-deadline requests without compromising quality?

Accepted Answer

When we face sudden spikes or urgent deadlines, we rely on a combination of clear workload delegation and translation technology. Instead of letting one person struggle with a massive file, we divide the project among multiple linguists. To keep the tone and terminology consistent, we use shared translation memories and live glossaries. This allows everyone working on the project to see updates in real-time, so the final output feels like it was written by a single hand. Additionally, we automate the manual steps—like file prep and formatting—so our team can focus purely on translation right away. If a spike turns into a long-term volume increase, we have a pool of tested external linguists ready to step in and support our daily operations.

Question 3

Do you have a dedicated team of linguists for our industry, and how do you ensure their availability?

Accepted Answer

Yes. Our team includes translators with engineering backgrounds who have direct experience in industrial projects. This ensures technical accuracy in our translations. To guarantee their availability, we allocate these specific technical translators and editors directly to your project based on your pipeline schedule, ensuring you have a consistent team month after month.

Question 4

Can you walk us through your Quality Assurance (QA) and Quality Control (QC) workflows? Is it TEP (Translate-Edit-Proofread)?

Accepted Answer

Yes, we strictly follow the TEP (Translate-Edit-Proofread) process. First, a technical translator handles the translation. Next, a senior editor reviews the text against the source document for accuracy and terminology. Finally, a proofreader checks the final text for natural phrasing and formatting before delivery. We also run final QA checks through our software to ensure no numbers or formatting details are missed.

Question 5

What metrics or Key Performance Indicators (KPIs) do you use to measure translation accuracy and consistency?

Accepted Answer

We measure performance using three main KPIs: on-time delivery rate, terminology accuracy, and client review scores. We track internal quality through standardized error-metric schemas, categorizing any issues by severity—such as critical terminology errors or minor stylistic tweaks. Our goal is always a zero-critical-error delivery, backed by automated consistency reports from our software tools.

Question 6

Which Translation Management Systems (TMS) and Computer-Assisted Translation (CAT) tools do you utilize?

Accepted Answer

We primarily utilize SDL Trados, which is the industry standard for high-volume corporate projects. This tool allows us to centralize your translation memories and glossaries, ensuring high consistency across all documents and reducing manual file-handling errors.

Question 7

Do you support API integrations with our existing Content Management Systems (CMS) or platforms for automated workflows?

Accepted Answer

Yes, we fully support API integrations. We have strong internal technical capabilities, allowing us to connect directly with your existing systems or CMS platforms. This setup automates file transfers, eliminates manual email loops, and speeds up the entire delivery pipeline, making the whole workflow seamless for your team.

Question 8

How do you leverage Machine Translation Post-Editing (MTPE), and what are your guidelines for it?

Accepted Answer

We only use MTPE if it fits your project needs and speed requirements. When we do, we always apply Full Post-Editing. This means our technical editors thoroughly review the machine-generated text to fix any structural, contextual, or terminology errors. The final output must match the exact same quality and accuracy standards as a standard human translation.

Question 9

Can you provide a detailed breakdown of your pricing model? Is it per-word, hourly, or a subscription/retainer model?

Accepted Answer

We primarily use a per-page pricing model, as we believe it offers the most predictable and realistic format for high-volume budgeting. However, we do not apply a one-size-fits-all rate. We customize our pricing specifically for each project, directly factoring in the overall volume, long-term continuity, and technical complexity of your documents. This approach allows us to offer optimized, high-volume discounts tailored to your pipeline, ensuring a cost-effective solution that matches your exact workflow needs.

Question 10

What data security measures and protocols do you have in place to protect our proprietary and sensitive information?

Accepted Answer

We take data security very seriously. All files and translations are processed within secure, password-protected systems, and our team operates under strict internal data handling rules. Our technical infrastructure relies on secure, centralized databases where your data is stored safely, and access is restricted only to the specific team members assigned to your project. Furthermore, all our employees and partners sign comprehensive Non-Disclosure Agreements (NDAs) before working with us, ensuring your information remains completely confidential.

Question 11

Are your systems and workflows compliant with GDPR, ISO 27001, or other relevant data protection regulations?

Accepted Answer

Yes, our systems and operational workflows are fully compliant with GDPR requirements to ensure data privacy. While we follow the strict security principles aligned with ISO 27001 and industry best practices for information security, we protect your data through restricted database access, secure transfer protocols, and regular internal audits to maintain full compliance with corporate data protection standards.

Question 12

Will I have a dedicated Project Manager for my project?

Accepted Answer

We assign a dedicated Project Manager for continuous, high-volume, or complex workflows to ensure seamless communication and delivery. For smaller or one-time projects, our core team manages the process collectively through our standard workflow to keep operations fast and efficient.

Question 13

Do you operate from a centralized office, or do you have a remote/hybrid working model?

Accepted Answer

We operate on a secure hybrid working model. This allows our core team to maintain seamless collaboration through our centralized, protected database infrastructure while ensuring operational continuity and flexibility under any circumstances.

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